This role is customer-facing, and requires a professional demeanor and exceptional interpersonal skills as the analyst is often the initial point of contact for CME Group customers.

Required Attributes:

• Strong commitment to achieving high customer satisfaction.

• Excellent verbal, written, and analytical skills for articulating thoughts, problems, and solutions.

• Proactive, self-motivated, and goal-oriented work ethic focused on overachieving.

• Demonstrated excellence in teamwork and group enhancement.

• Flexibility and adaptability to evolving CME Group needs and new technology.

Core Responsibilities:

• Respond to customer inquiries (phone and electronic) regarding order status, cancellations, error trades, Globex functionality, market events, product attributes, and trading schedules.

• Proactively monitor order flow and adjust system parameters to ensure orderly markets.

• Contribute to risk parameter analysis discussions and conduct periodic checks for relevancy.

• Accurately input and modify Clearport trades.

• Execute intraday maintenance tasks for the Globex trading platform and associated applications.

• Perform daily settlements for CME Group’s core option products.

Professional Conduct & Team Expectations:

• Maintain professional communication and conduct.

• Display a friendly and collaborative tone in all written and verbal correspondences.

• Demonstrate accountability for actions and work product.

• Treat all customer concerns with high importance.

• Exhibit positive teamwork attributes and a proactive, helpful attitude.

• Be approachable and receptive to feedback.

Necessary Qualifications and Skills:

• Bachelor's Degree or equivalent relevant work experience.

• Previous customer support experience in a customer-facing, high-stress, fast-paced environment.

• Familiarity with options and option valuation principles.

• Exceptional communication (written and verbal) and organizational skills.

• Proficiency in MS Office programs (and Google applications).

• Familiarity with Google console/workspace.

• Working knowledge of industry-related research tools (e.g., Charting and market data platforms).

Teamwork Focus:

• Be approachable, courteous, and proactive in assisting teammates.

• Demonstrate a willingness to improve personally and professionally through receptiveness to feedback.

• Maintain a solution-oriented mindset when addressing challenges or voicing concerns.

• Actively participate in projects and ensure the team is prepared to support upcoming enhancements.

Highly Desirable Qualifications (Nice to Have):

• Understanding of settlement software.

• Experience with CME Direct.

• Familiarity with Bloomberg/Reuters terminals.

• 3+ years of experience within the trading industry.

#LI-hybrid

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $78,900-$131,500. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.